GenAI Chatbot EDGE Grant Singapore — Websentials Omnibot
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Elevate Your Business with EDGE Grant Support for GenAI Chatbots
What Is EDGE Grant Support for GenAI Chatbots?
EDGE Grant support from Enterprise Singapore helps local companies adopt digital solutions, including advanced AI technologies that improve customer communication and service efficiency. Websentials Omnibot is an IMDA Pre-Approved Generative AI Chatbot Solution in Singapore, giving businesses the ability to automate common questions, offer 24/7 support, and engage users across multiple channels including websites, WhatsApp and Facebook.
SMEs are eligible for up to 50% business grant support for the adoption of Websentials Omnibot, a Pre-Approved Solution under the IMDA SMEs Go Digital programme. This will enable small and medium sized enterprises to use the latest in AI technology and meet modern customer service standards, all without breaking the bank.
Key Benefits of EDGE Grant Support for GenAI Chatbots
Enhanced Customer Engagement
The GenAI Engagement Chatbot enhances customer engagement by delivering instant support whenever a customer is ready to interact, ensuring they are seen and have their questions answered, 24/7.
Cost Efficiency
The grant can help save costs for your company as the grant covers the workload involved in generating customer service responses through automation, while the overall quality of services remains the same.
Increased Productivity
With artificial intelligence providing the responses, companies can spend their time on higher level tasks, resulting in an overall increase in productivity and operational efficiency.
Websentials OmniBot Packages
Elevate your business with our comprehensive GenAI Engagement Chatbot packages:
- Websentials Omnibot – Connect
- Websentials Omnibot – Social
*Limited Slots Available
Who Is Eligible for EDGE Grant Support?
- To qualify for EDGE Grant support for a GenAI chatbot, your business must meet these requirements:
- You are a company that is registered and operating in Singapore
- You must have at least 30% local shareholdings
- For the SME support level of up to 50%: group annual sales turnover of not more than S$100 million, or group employment of no more than 200 workers.
- If you meet these requirements, you can apply for EDGE Grant support for your chatbot project. Websentials will help you through each stage of the process, from application and documentation to deployment and post-implementation support.
More Benefits of EDGE Grant Support for GenAI Chatbots
The most obvious benefit of EDGE Grant support is cost savings. SMEs are eligible for up to 50% business grant support for the adoption of Websentials Omnibot, a Pre-Approved Solution under the IMDA SMEs Go Digital programme. This enables businesses to digitize how they service customers and reduces reliance on 24/7 manual support.
Another massive benefit is productivity. A Generative AI Chatbot Solution Singapore, like Omnibot, will create more efficiency in your workflows, automating frequently asked questions, lead generation, booking meetings, etc. Chatbots run seamlessly across multiple channels 24/7 for customer satisfaction while uplifting any internal teams to focus on more critical strategic tasks. An IMDA Pre-Approved AI chatbot solution is the ultimate way to futureproof your customer service without the overheads.
Advantages of Our GenAI Engagement Chatbot Service
We provide an IMDA Pre-Approved Generative AI Chatbot Solution in Singapore at Websentials that is designed to achieve your business objectives. Our Omnibot platform provides powerful automation, multilingual support, integration with your CRM, and real-time analytics giving you the tools to have better engagements with your customers.
As a trusted IMDA Pre-Approved Solution provider, we provide a full service end-to-end experience from consultation, grant application, design of your chatbot, to going live. We do not just build bots, we provide solutions. By using our solution you will have a reliable AI chatbot solution that is scalable, compliant, and aimed at helping you better serve your customers.
How It Works
From consultation to launch, we make adopting your GenAI chatbot simple.
01
Consultation
Share your business needs with us, and we’ll recommend the best solution.
02
Approval
We’ll guide you through the EDGE Grant application process for a seamless experience.
03
Launch
Watch your GenAI chatbot go live and start engaging customers 24/7!
Frequently Asked Questions
Get quick answers to your most common questions about EDGE Grant support for GenAI chatbots.
How to Apply for EDGE Grant Support for a GenAI Chatbot?
If you want to apply for EDGE Grant support for a GenAI chatbot, your first step is to engage a vendor with an IMDA Pre-Approved Solution, such as Websentials. We will work together to understand your requirements and we will support you to choose the appropriate Generative AI Chatbot Solution Singapore from our Websentials Omnibot packages. Once you’ve selected the package you want, we will prepare a formal quotation and you build your IT solution package on IMDA’s SMEs Go Digital platform, then submit your application on the Business Grants Portal (BGP) through Corppass. Do not start work or make any payment before you submit your application. If your grant is approved, you can then proceed and begin implementing the chatbot solution. Then, once the project is complete and fully paid, you submit your claim for reimbursement. We will take you through every single step of this process in order to ensure that approval is smooth and that you follow the directions for the grant properly.
How Much EDGE Grant Support Can a Company Receive?
EDGE Grant support is capped at S$100,000 per company per year (1 April to 31 March). Within this cap, up to S$30,000 can be used for single-function digital solutions, integrated enterprise systems and selected automation activities, such as an AI chatbot. Websentials can advise whether your company is eligible and help you plan your digital solutions within the cap.
What Is EDGE Grant Support for GenAI Chatbots?
The EDGE Grant is Enterprise Singapore’s business grant for companies upgrading their capabilities, including adopting AI-powered chatbot technology to improve customer engagement and automate enquiries. SMEs are eligible for up to 50% business grant support for the adoption of Websentials Omnibot, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.
Will My EDGE Grant Claim Be Rejected?
If you do not meet the basic requirements for your EDGE Grant claim, your claim could be rejected. The main reasons for rejection are typically caused by: applying through a vendor not approved, lack of documentation, changes to the scope of work with no notification of approval to fund the changes, and project delays beyond the approved timelines. To avoid rejection, it is important to work with an approved experienced provider like Websentials to ensure your application and claim is accurate, complete, and in full compliance with the grant guidelines. Claims for digital solutions can be submitted from 1 November 2026, once the project is complete and fully paid.
EDGE Grant vs PSG: What Changed on 30 September 2026
The Productivity Solutions Grant (PSG) ended on 29 September 2026. From 30 September 2026, SMEs apply for business grant support under the EDGE Grant by Enterprise Singapore, which replaced PSG, the Enterprise Development Grant (EDG) and Market Readiness Assistance (MRA).
- Same route for digital solutions: build your solution package on IMDA’s SMEs Go Digital platform, then apply on the Business Grants Portal.
- Support level: SMEs are eligible for up to 50% business grant support for the adoption of Websentials Omnibot, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.
- Annual cap: up to S$100,000 in total EDGE support per company each year (1 April to 31 March), of which up to S$30,000 can go to digital solutions and automation.
- Eligibility: a business entity registered in Singapore with at least 30% Singaporean and/or Singapore PR ownership.
- Apply before you pay: costs are only supported if you apply before any work starts or any payment or deposit is made to the vendor.
- Existing PSG applications: applications submitted before 30 September 2026 continue to be assessed under PSG.
Source: Enterprise Singapore EDGE Grant FAQ. View the Websentials Omnibot listing on SMEs Go Digital.
GenAI Chatbot Results for Singapore Businesses
- Qiu Studio — an AI chatbot for customer engagement and lead conversion.
- Salon Vim — Websentials Omnibot together with e-commerce, increasing customer engagement and digital sales.
- Crestar Fans — featured: Websentials Omnibot shines with Crestar Fans’ success.
More EDGE Grant FAQs
What replaced the PSG grant in Singapore?
Can I still apply for the PSG grant?
Is Websentials Omnibot an IMDA Pre-Approved Solution?
How much EDGE Grant support can I get for a GenAI chatbot?
Take the first step towards digital success. Contact us today to discuss your needs and goals!